COVID-19 Updates

The Brolga Theatre is doing everything it can to provide a safe venue free from any health and safety risk including COVID-19. The Brolga is operating under a COVID safe Checklist: Restricted Business and following Queensland and Federal Government guidelines. 

Update: Thursday 2 January 2022

Masks will be required to be worn when attending the venue in accordance with the Public Health Face Mask Requirements Direction (No. 4) Effective from: 1am AEST 2 January 2022.

  • Unless an exemption applies to them, a person must wear a face mask covering the person’s nose and mouth at all times when the person is in an indoor space.

For more information about mask requirements visit the QLD Health website.

Update: Thursday 9 December 2021

Please note the Queensland Government Direction relating to Public Health and Social Measures linked to vaccination applies to this venue. Like all businesses and organisations, Council needs to abide by any lawfully made Public Health Direction.

This means that only fully vaccinated (16 + years) or medically exempt patrons, staff, artists and crew will be allowed to enter the venue.

This direction will be in effect from 5am Friday 17 December 2021 and will apply while the public health emergency is in place. Currently its duration has been extended by regulation to 26 March 2022.

So, what does this mean for you as a current ticketholder for an event that will take place after this change takes effect?

  • If you are fully vaccinated (have received two doses of an approved COVID-19 vaccine), you don’t need to do anything other than make sure you will have proof of your vaccination status or medical exemption with you for your performance.
    The easiest way to do this is to upload your vaccination certificate or medical exemption to the Check In Qld app (instructions on how to do this are here). If you don’t have a mobile device or it is not new enough, there are other ways you can provide proof of your COVID-19 vaccination status.  
    You can show us a printed copy of your:
    • immunisation history statement
    • COVID-19 digital certificate or a
    • written confirmation of COVID-19 vaccination provided to the person as part of the vaccination process, such as a record of vaccine card;
  • If are not fully vaccinated or cannot provide evidence of your COVID-19 vaccination or of a medical contraindication you will not be permitted to enter the venue.

If this is the case for you, please contact the box office on 074122 6060 at least three days prior to your performance for a full refund.

We suggest you keep an eye on our website and Facebook page for any further updates prior to your performance date to allow you to make any changes to your booking.

We are working to make this transition as seamless as possible and ask that you be patient and kind to our staff and volunteers.


Check In QLD app

In line with current directions from the Queensland Government all patrons must use the Check In QLD app when entering the venue. To make entry faster you can download the Check In QLD app and complete your details before your arrival. If you do not have a compatible smart device, our ambassadors will be on hand to check you in. 

You can find out more information about the Check in QLD app by clicking here.


Conditions of Entry

  • Please do not enter if you are feeling unwell with a cough, sore throat, and shortness of breath or a fever. The venue has the right to refuse entry and must insist anyone with these symptoms leave the premises.
  • Please do not enter if you had a fever,cough, sore throat, headache, distorted sense of taste, shortness of breath, chills, vomiting or any cold/flu like symptoms in the last 72 hours. 
  • If you have had any COVID-19 exposure please follow any quarantine requirements listed on the Queensland Government Website 
  • Please Check-in on arrival and show proof of vaccinaction on entry.
  • Maintain a social distance of 1.5m where possible.
  • Use hand sanitiser when entering the venue and wash hands frequently.
  • Please use contactless payment (not cash) where possible.

For up to date information on COVID-19 from Queensland Health and the Australian Government’s Department of Health visit their websites.

If you suspect an infection after attending an event, please contact your doctor or 13HEALTH (13 43 25 84).


ADDITIONAL TERMS AND CONDITIONS OF SALE*

*(COVID-19 RELATED)

  1. When purchasing tickets, patrons agree to provide their contact details via the Check In Qld App, including mobile phone number, email or residential address: and the contact phone number and residential address of accompanying ticket holders.
  2. As per Queensland Government restrictions, all patrons 16 years of age and over are required to be fully vaccinated to attend Brolga Theatre and Convention Centre events.
  3. If you have had any COVID-19 exposure please follow any quarantine requirements listed on the Queensland Government Website.
  4. Patrons agree to abide by all social distancing and health protocols.
  5. Patrons agree to follow the instruction of venue staff at all times.
  6. If patrons do not comply with protocols or authorised requests when on the venue premises they may be asked to leave immediately without refund or further recourse.
  7. Refunds or exchange of tickets will be available to any customer who is required to self-isolate (due to being a confirmed case or is a close contact of a confirmed case) and the event falls within the isolation period.
  8. Refunds or exchanges will be available for those customers with COVID symptoms or who have been in contact with another person with COVID symptoms.
  9. Refunds or exchange of tickets will be available to any customer who is not fully vaccinated as per the Public Health Directive.
  10. These conditions are subject to change based on any Government Authority directives.

Disclaimer: Patrons acknowledge that while the venue has taken all reasonable health and safety precautions to keep the audience, staff and performers safe, patrons enter the venue at their own risk without recourse to claim against the venue regarding health outcomes.


Extra precautions

We are committed to providing you with a safe environment that aligns with Government guidelines.

  • Our staff will be practising Social distancing.
  • Hand sanitiser has been provided for the benefit or our teams and customers.
  • We are cleaning our venue and high touch surfaces with increased frequency.

Covid safe logo

check in qld app