Terms and Conditions

TERMS AND CONDITIONS OF SALE*

*By purchasing a ticket at Brolga Theatre and Convention Centre by phone, online or at the ticket office, you agree to these terms and conditions.

Tickets are sold by Brolga Theatre and Convention Centre as an agent for and on behalf of “The Presenter” (the party who presents the event, including a promoter or producer or venue as the case maybe, details of which are available from Brolga Theatre and Convention Centre, and whose name may appear on the front of the ticket), and subject to the following terms and conditions. The Ticketing Code of Practice 

Sale of Tickets

  1. Tickets are sold by Brolga Theatre and Convention Centre as an agent for and on behalf of The Presenter (details of which are available from Brolga Theatre and Convention Centre, and whose name may appear on the front of the ticket).
  2. These Terms and Conditions are consistent with the Live Performance Australia (LPA) Ticketing Code of Practice (2021), which sets out a code of conduct for the sale of tickets to live events including consumer rights.
  3. Tickets are only valid if purchased through the Brolga Theatre and Convention Centre by phone, online or at the Box Office unless authorisation has been granted to a third-party agency by the Venue.
  4. Tickets are subject to availability.
  5. Entry may be refused if tickets are not purchased from Brolga Theatre and Convention Centre or any other authorised point of sale, or are damaged or defaced in any way.

Pricing and Payment

  1. All prices quoted are in Australian Dollars (AUD) and include GST if applicable.  A tax invoice is available upon request to the Venue.
  2. Ticket prices are correct at time of publication but are subject to change at the discretion of the Presenter.  Some ticket prices may be dynamically adjusted, without notice, dependent upon market demand.

Delivery, Collection and Printing of Tickets

  1. Delivery of tickets will only be made upon receipt of payment. Buyers may request delivery of tickets by post, to self-print an e-ticket or to collect tickets from the Venue’s Box Office.  Postage and handling fees may apply.
  2. If a buyer elects to self-print an e-ticket then:
    1. Unauthorised duplicate ticket holders will be refused entry to the Venue.
    2. In the event that a duplicate copy of the ticket appears, the Venue reserves the right to request proof of identity and purchase.

Lost Tickets

  1. Where tickets are lost, stolen, misplaced or destroyed, the Venue will provide a replacement ticket upon request and proof of purchase and identification. Unreserved or General Admission tickets can be reprinted if misplaced.

Refunds and Exchanges, Cancellations and Changes

  1. It is the responsibility of the buyer to ensure that all details are correct at the time of purchase – particularly the event name, date, time and location.
  2. Once purchased, your ticket and any transaction fee may not be refunded or exchanged, except as provided for in these Terms and Conditions, in the LPA Code or as required by law (including the Australian Consumer Law).
  3. Ticket refunds and exchanges are at the discretion of the Presenter. When refunds are permitted, or in the event of the cancellation of a performance, refunds will only be processed via the original payment method (credit card, EFTPOS or cash).
  4. Where tickets are purchased through a third party authorised agent, monies will be refunded by the agent at their discretion.  It is the agent’s responsibility to return these monies to their customers.
  5. The Presenter may add, withdraw or substitute artists (including the opening act/s) or vary advertised programs, performance times, venue, seating arrangements or audience capacity. Tickets will not be exchanged or refunded as a result of these changes, except as provided for in these Terms and Conditions, the LPA Code or as required by law (including the Australian Consumer Law).

No Scalping or Other Unauthorised Sales

  1. Tickets must not be resold or offered for resale at a higher price than the price printed on the ticket. If a ticket is sold or used in contravention of this condition, the ticket may be seized or cancelled without refund or exchange and the bearer of the ticket may be denied admission.
  2. If the Venue reasonably forms the view that a ticket has been purchased with a stolen card or has been otherwise purchased or acquired fraudulently, the Venue may cancel the ticket without refund.

Terms and Conditions of Entry

  1. The Venue’s Terms and Conditions of Entry apply to ticket holders.  The Venue’s Terms and Conditions of Entry are published online or available at The Box Office.
  2.  Attendance at the event and the right of admission is reserved by the Venue and the Presenter.
  3. The use of photographic or recording devices of any kind is not permitted, unless otherwise expressly permitted by the Venue.
  4. The ticket holder must comply with all security requirements of the Venue and Presenter as a condition of admission to the event, which may include bags and possessions and/or confiscation of prohibited items, at the time of entry to the Venue.
  5. Patrons may be refused entry or required to leave the Venue if they:
    1. disrupt an event or performance;
    2. fail to produce ID and/or proof of purchase as appropriate; or
    3. do not comply with the Venue’s Terms and Conditions of Entry in any other way.
    4. In these circumstances, tickets will not be exchanged or refunded in these circumstances, unless required by law (including the Australian Consumer Law).

Late Arrivals Policy

  1. The Venue and Presenter will make every attempt to commence the event or performance promptly at the advertised time.
  2. The Venue reserves the right to admit late arrivals only when/if there is a suitable break in the performance, to relocate seating or to refuse admission.  This policy is to prevent disruption to other patrons and the event or performance.

Children at Performances

The Venue is committed to providing an environment where all audience members, including infants in arms and young children, can be accommodated in a way which ensures every patron in the theatre can have an enjoyable experience free of distraction or interruption from other audience members.

  1. For the majority of events/performances presented at the Venue:
    1. Children who have not yet turned two years old may be admitted at no cost and without a ticket. In these cases, children will not be allocated a seat and must be seated on the lap of a parent or guardian for the duration of the event/performance.
    2. Children who are over two years old are required to have their own seat and have a paid ticket
  2. Admission and attendance at some events/performances specifically designed for children may require children under the age of two to be admitted with a ticket. These conditions will be published as part of the event listing on the Venue website.
  3. Some performances/events may be considered and/or presented as unsuitable for Children or Minors.  The Venue and Presenter will provide detail regarding recommended audience age suitability as part of the event listing on the Venue’s website. The attendance of Children or Minors is at the discretion of the parent/carer/guardian or other designated Responsible Person.
  4. As the Venue is a Licensed Premises, all persons under 18 years must be accompanied by a Responsible Person whilst at the Venue.  Proof of age is required by the Venue.

Concessions

  1. Concessions must be Australian Issued and valid at the time of ticket purchase.
  2. Proof of concession must be provided at the time of purchasing a ticket.
  3. Proof of concession may be required to gain access to the event or performance if being admitted on a concession ticket.  Failure to provide valid proof may result in an upgrade fee.

Companion Cards

  1. The Venue accepts Companion Cards for all events and performances.
  2. Companion Cards must be presented at the time of purchasing a ticket and buyers will be required to pay only for their own ticket.  A second ticket will be issued for the companion at no charge.

Gift Certificates

  1. Gift certificates are valid for redemption for three (3) years from the date of purchase. The gift certificate may be used for performances scheduled more than three (3) years from date of purchase, provided the booking is made within the three (3) years validity period.
  2. Gift certificates are non-transferable and non-refundable. In the event that a certificate has been used for an event/performance which is later cancelled, the value of the ticket plus any booking fees will be refunded in the form of a new gift voucher, not in cash.
  3. Gift certificates are redeemable for tickets only, not for cash, food and beverage, merchandise or other purchases.
  4. If the ticket price of the chosen event/performance exceeds the value of the gift certificate, the difference is required to be paid when redeeming the gift certificate.
  5. Gift certificates are redeemable in whole or part. Any remaining balance on your gift certificate must be used for another purchase at the Venue before the original expiry date.
  6. Lost or stolen gift certificates will not be refunded but may be reprinted upon request and proof of identification.

Content Warnings

  1. As the LPA Ticketing Code of Practice has no formal classification for live performances relating to content warnings, the Venue will provide recommendation for parents and guardians to make informed decisions when purchasing tickets for children and minors.
  2. The Venue will clearly communicate content warnings (such as adult themes, coarse language, strobe lighting) and age suitability on the event listing of the Venue’s website. Warning signs will also be placed in the Venue foyer during the production.

    Brolga Theatre Conditions of Entry